What's New

Introducing: Survey Exports

We are excited to launch a beta version of Surveys reporting. This new bulk exporting feature provides program admins a way to to export up to 10 surveys across programs, cohorts, and surveys in one CSV file.

For more information, see Surveys (Beta) - Bulk survey exporting.

Introducing: Templates for Learning Programs

  • When creating a learning program, admins can now choose to start from scratch or start from one of Torch's new pre-seeded templates.

  • The provided learning program templates allow an admin to leverage Torch's expertise as a starting point when building out common program types.

  • For more information, see Learning Program Templates.

Introducing: Video connection diagnostic tools

  • To further support Torch's video tool (powered by Twilio), users can now access a supporting diagnostics tool.

  • Using this link, users can configure and test their connection before their video call.

  • If you cannot successfully complete the process, we recommend downloading and attaching the provided report and sending it to help@torch.io for further support.

Changes and Enhancements

  • The "Notes" tab label has been updated to be called "Private Notes," to provide clarity. Nothing beyond the tab name has changed about this functionality.

  • Torch Coaching participants will now receive an email when the end of their coaching subscription is approaching, for better visibility. They will receive an email 21 days and 14 days before the end of their subscription.

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