In-app video meeting method

Please provide feedback on this feature by emailing help@torch.io

Torch will be introducing a new in-app video meeting solution. This will allow participants to schedule and join sessions without requiring a user to install additional software such as Zoom.

To access the new tool, when scheduling a meeting, select the Meeting method drop down and choose "Torch Video (Beta)"

With this option selected, a link to the Torch video provider will be generated and included in the meeting invite directly when scheduled.

At the time of the meeting, a user will navigate to the provided link, log in (if needed), and be prompted to join the meeting, either by web or phone.

Note: The first time a user joins a Torch video call, they will be prompted for permission to access the camera and microphone. Please ensure any company-specific security software on your machine does not interfere with these permissions.

Additional FAQs can be reviewed here.

Coming soon!

Bulk survey exporting

Torch will be introducing a new survey bulk export reporting feature. The new solution will allow program admin users to export up to 10 surveys across programs, cohorts, and surveys in one CSV file. Learn more.

Torch 360 available in software programs

Details coming soon!

Interested in learning more about these features? Reach out to help@torch.io or your Customer Success Manager.

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