For Managed Mentoring programs, this escalation occurs when:

  • the participant has not completed the matching survey, and 14 days have passed since they received the invitation.


1. In the Programs dashboard, scroll down to Escalations.

2. Click on the row titled, Match Profile Not Completed.


3. A list of participant info and actions to take are listed.

4. In the column titled, Suggested Action, click Email to edit and send an email to that participant reminding them to complete their matching profile.


5. Also in the Suggested Action column, click the downward arrow to Dismiss the notification or Snooze it for 3 days.

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