This escalation occurs when:

  • a participant mentorship survey has not been submitted 2 days after its scheduled due date

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1. In the Programs dashboard, scroll down to Escalations.

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2. Click on the row titled, Survey Not Complete.

3. A list of participant info and actions to take are listed.

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4. In the column titled, Suggested Action, click Email to edit and send an email to that participant reminding them to complete their survey.

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5. Also in the Suggested Action column, click the downward arrow to Dismiss the notification or Snooze it for 3 days.

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