This escalation occurs when:

  • a participant mentorship survey has not been submitted 2 days after its scheduled due date


1. In the Programs dashboard, scroll down to Escalations.


2. Click on the row titled, Survey Not Complete.

3. A list of participant info and actions to take are listed.


4. In the column titled, Suggested Action, click Email to edit and send an email to that participant reminding them to complete their survey.


5. Also in the Suggested Action column, click the downward arrow to Dismiss the notification or Snooze it for 3 days.

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